Frequently Asked Questions
PRODUCTS
Can I view the products in person or virtually?
We offer virtual appointments. Simply contact us via WhatsApp, online chat, or email, and we'll arrange a video call at a convenient time.
Can I customize the products?
Absolutely! We accept custom designs from professionals and final clients. Simply reach out to us
Do you sell to professionals?
We provide Trade Account partnerships for professionals in the Architecture and Interior Design sectors. Please get in touch with us at hello@travertable.com to learn more. We would be more than happy to cooperate!
Are the block stone products hollow?
We recommend cylindrical/conical legs are hollow to reduce weight and prevent damage to your floor. If you prefer otherwise, we can customize it
Are travertine and marble tables suitable for outdoor use?
Yes. They are perfectly safe for outdoor use. Keep them safe from rain & snow though.
What is the right dining table size?
According to international standards, you would need 24 inches per dining chair. Our standard 78x35-inch tables are suitable for 3 dining chairs on each side. For oval or elliptical tables, we recommend 87 inches. For round tables, we suggest 43-47 inches for 4 chairs, 55-59 inches for 6 chairs, and 63 inches for 8 chairs.
What is the origin of the products?
Our products are made in Turkiye
PAYMENTS & SAFETY
Is my payment information secure when shopping on your site?
Absolutely. We use a secure checkout system, which employs industry-leading encryption and security measures to ensure that your payment information remains private and secure.
What payment methods do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express. You can also pay by the invoice.
Will my personal details be kept private?
Yes.We only use your information to process your order.
Do you store my credit card information?
We do not store your credit card details on our servers. All credit card processing is done through Shopify or Revolut secure system, which is fully compliant with all privacy regulations.
SHIPPING & DELIVERY
How long does it take to receive my products?
Orders are processed within 8–10 business days and shipped via UPS Express Service,with an additional 8–10 business days for delivery.
Order Cut-Off Time: 4:00 PM (EET)
For comprehensive details on our shipping practices, visit our Shipping Policy.
How much does shipping cost?
Shipping costs are calculated at check out by the volumetric weight of the item. We offer very favourable terms for shipping.
Do you ship internationally?
Absolutely! We offer international shipping to many destinations. Rates vary by destination and complexity.
In order to get a shipping quote, please contact us by email: hello@travertable.com
What shipping carriers do you use?
We use UPS Express if otherwise not agreed upon. Depending on the situation, we may select alternative carriers to best meet delivery needs.
How can I track my order?
Every order is assigned a tracking number. You will receive this information once your order is shipped, allowing you to follow your package's journey. You can track your order here
What should I do if my shipment is delayed?
If you notice your shipment status hasn't changed for two consecutive days, please contact us & we will conduct an investigation immediately.
What do I do if my items arrive damaged?
In case of receiving damaged items, please take photographs of the damage and contact us immediately. We will work with you to arrange a resolution. Read more about refunds here.
RETURNS & REFUNDS
What is your refund policy?
Our refund policy allows returns within 30 days of delivery for items in their original condition, excluding custom-made products; read the full policyhere.
Are shipping costs refundable?
No, original shipping fees and the shipping charges for returning the items are not refundable. If you received complimentary shipping, the cost will be deducted from your refund.
How do I return a product?
To return a product, please ensure it meets our return guidelines and contact us via email at hello@travertable.com or through our contact form to initiate the return process.
What if I need to cancel my order?
You may cancel your order within 3 days of placing it.
How long does it take to process returns?
It takes 4–7 business days to process returns once the returned item is received, with an additional 2–5 business days for your bank to process the refund. You can view the full details in our Refund Policy
Have another question?
Travertable
Company: Pixel Ninja SRL
Registration: CUI: 48022771 | EUID: ROONRC.J40/7528/2023
VAT Number (TVA): RO48022771
Phone: +40750470155
Email: hello@travertable.com
Address: Str. Soldat Croitoru Vasile 8, București 051976, Romania
Business Hours: Monday to Friday, 10:00 AM to 4:00 PM (EET)
Order Cut-Off Time: 4:00 PM (EET)