Shipping policy
At Travertable, our goal is to bring timeless stone design from our workshop directly to your home. Whether you are in New York, London, or Berlin, we manage the logistics to ensure your piece arrives safely and securely.
1. Order Confirmation & Processing
As soon as you place your order, you will receive an order confirmation email. This confirms that we have received your order in our system and authorized your payment.
- Next Steps: Your order immediately enters our fulfillment queue. We will review the details and prepare your item for crating.
- Missing Email? If you do not receive a confirmation email within 24 hours, please check your spam folder. If it is not there, please email us at hello@travertable.com with the subject line "Order Confirmation Not Received" and we will assist you immediately.
2. Shipping Rates
Transparency Note: The shipping prices shown below do not reflect the true cost of global freight. To keep our furniture accessible, we subsidize a significant portion of the logistics fees. You pay a reduced flat rate; we cover the rest.
| Shipping Zone | Home Accessories (0 to 10kg) |
Statement Furniture (10 to 200kg) |
Grand Scale (200kg+) |
|---|---|---|---|
| 🇺🇸 United States | $29.00 | $139.00 | $239.00 |
|
🇬🇧 United Kingdom (Standard Kerbside) |
£24.00 | £89.00 | £149.00 |
| White Glove Upgrade | Available for an extra fee. Please contact us with access details (stairs, elevator, etc.) for a quote. | ||
| 🇪🇺 Europe | $29.00 | $149.00 | $239.00 |
*Note: Prices for EU/International customers will be converted to local currency at checkout.
3. International Clients (Rest of World)
We frequently deliver to design lovers globally. Because we subsidize shipping costs, our international quotes are often very comparable to our USA rates.
| Global Destinations | Shipping Rate | Quote Timeline |
|---|---|---|
|
🇨🇦 Canada 🇦🇺 Australia 🇨🇠Switzerland & 🇳🇴 Norway 🇸🇬 Singapore 🇯🇵 Japan & 🇰🇷 South Korea 🇦🇪 UAE, 🇸🇦 Saudi Arabia & 🇶🇦 Qatar (Also serving Hong Kong, Taiwan, Kuwait & New Zealand) |
Custom Quote (Subsidized Rates) |
Within 24 Hours Contact us here |
4. Delivery Timelines & Transit Delays
We aim to deliver all orders within 20 business days of purchase. Because we deal with heavy, high-value stone items, we prioritize safety over speed.
- Handling Time: 8 to 10 Business Days (Crating & Preparation)
- Transit Time: 8 to 10 Business Days (Shipping)
- Order Cut-Off Time: 4:00 PM (GMT+02:00) Eastern European Standard Time.
Transit Delays & Refunds: General delays may occur during international transit, and we cannot be held responsible for customs delays. A full refund is available if an item is not delivered within 20 weeks after order approval. Any requests for earlier refunds due to delays must be discussed with us directly. We reserve the right to accommodate or deny early refund requests at our sole discretion.
5. Delivery Protocol & Crate Handling
- Certified Packaging: All tables are securely delivered in ISPM 15 certified ( or heat-treated) wooden crates.
- Crate Condition: During international transit, crates might sustain some superficial damage. Crate damage does not justify rejecting the items or seeking full refunds. The client must accept the crate as is; otherwise, rejecting the delivery will be formally considered a customer change of mind (remorse) and treated accordingly.
- Action at Delivery: Clients are highly encouraged to take clear videos and pictures of the crate at the exact moment of delivery & uncrating process. If you observe a structural issue, you must instruct the delivery driver to officially mark the shipment as "Delivered with Damage" on the paperwork.
6. Customs, Duties & Required Documentation
- Documentation: Clients MAY be required to provide official documentation such as EIN or SSN numbers to facilitate international customs clearance.
- USA Duties: If a product is sold via our USA partner, Sela Holdings LLC, they will cover the customs charges.Â
- Customs Delays: We cannot be held responsible for any delays caused by border or customs processing.
7. Important Order Conditions
- Natural Stone Variations: Travertine and marble are natural materials inherently subject to different tones, veining, and textures. Clients must educate themselves prior to ordering. Feel free to contact us for educational materials. Disliking the natural tone of the stone is classified as customer remorse, not a defect.
- Custom Approvals: If you receive images of the raw slabs or finished product prior to shipping and you approve the cut before we proceed, this order is officially considered a Custom Order (even if purchased directly on the website) and is strictly Final Sale.
- Discounted Sales: If any discount code or promotional pricing is applied to the sale, the order is considered Final Sale.
8. Tracking Your Order
Once your order has been professionally crated and handed over to our courier partners (FedEx,DHL OR UPS or another carrier), you will receive an email with your Tracking Number.
- Status Updates: Please allow 24 to 72 hours for the tracking number to update in the carrier's system.
- Inquiries: If you haven't received a tracking number after 10 business days, please contact us.
9. Sourcing & Order Security
- Sourcing: While our main logistics center is in Bucharest, Romania, specific custom pieces may be shipped directly from our atelier in Türkiye to expedite delivery. This does not affect your shipping cost, total order value, or taxes.
- Verification: To protect against fraud, we reserve the right to verify payment details before dispatching an order. In rare cases, we may request address verification.
