Cancellation policy

At Travertable, we create heavy, permanent pieces of stone furniture. We want you to love your piece forever. However, if something isn't right, we offer a comprehensive 100-Day Return Policy.

1. Cancellation Policy

Grace Period (0 to 24 Hours):
You may cancel your order for a full refund (including deposits) within 24 hours of purchase.

Cancellation Fee (After 24 Hours):
If you cancel after the 24-hour grace period (but before shipping), a flat 10% Administrative Fee (calculated on the total order value) will apply to cover allocation and crating costs.

2. How the 30% Deposit Works

Cancellation of Deposit Orders:
If you choose to cancel your order after the 24-hour grace period, we will deduct the 10% Administrative Fee (10% of the total order value) from your deposit and refund the remaining difference to you.

3. Overview of Costs

To help you understand our policies at a glance, here is a summary of the costs involved based on when you request a refund.

4. Returns, Transit & Damages

Natural Stone Characteristics:
Clients must educate themselves prior to ordering regarding the nature of natural stone. Feel free to contact us for educational materials. Travertine and marble are natural materials subject to variations in tone, veining, and texture. Disliking the natural tone of the stone is classified as customer remorse, not a defect.

Final Sale Conditions:
If any discount code or promotional pricing is applied to the sale, the order is considered Final Sale.

Delivery & Crate Protocol:
Tables are delivered in ISPM 15 certified (or heat-treated) wooden crates. During international transit, crates might sustain some superficial damage. Crate damage does not justify rejecting the items or seeking full refunds. The client must accept the crate as is; otherwise, rejecting it will be considered a customer change of mind. Clients are highly encouraged to take videos and pictures of the crate at the time of delivery. If you observe an issue, you must ask the delivery driver to mark the shipment as "Delivered with Damage" on the official paperwork.

Limitation of Liability:
Under any circumstances, we cannot be held responsible for claims exceeding the original product value and the shipping cost itself. For example, we do not reimburse for third-party contractor fees, compensation for delayed project timelines, lost wages, or secondary property damage.

Client Mishandling & Replacements:
If damage occurs after delivery due to client error (for example, if the client mishandled the installation and a piece is broken), the standard warranty does not apply. However, we value our customers and, at our sole discretion, may offer replacement components or a new piece at a discounted rate to help resolve the issue.

Customs & Duties:
Clients may be required to provide documentation such as EIN or SSN numbers for customs clearance. If a product is sold via our USA partner, Sela Holdings LLC, they will cover the customs charges. Unless otherwise specified, USA clients may be responsible for approximately 10% in import duties. We cannot be held responsible for customs delays.

Transit Delays:
General delays may occur during international transit. A full refund is available if an item is not delivered within 20 weeks after order approval. Any requests for earlier refunds due to transit delays must be discussed with us directly. We reserve the right to accommodate or deny early refund requests at our sole discretion.

Return Eligibility (100 Days):
If eligible, you have 100 days after receiving your item to request a return. Items must be in their original condition. You must retain the original wooden crate; returns cannot be accepted without it.

Refund Timeline:
Once your return is inspected and approved, your refund will be processed within 10 business days.