Cancellation policy
At Travertable, we create heavy, permanent pieces of stone furniture. We want you to love your piece forever. However, if something isn't right, we offer a comprehensive 100-Day Return Policy.
1. Cancellation Policy
Grace Period (0–24 Hours):
You may cancel your order for a full refund (including deposits) within 24 hours of purchase.
Cancellation Fee (After 24 Hours):
If you cancel after the 24-hour grace period (but before shipping), a flat 10% Administrative Fee (calculated on the total order value) will apply to cover allocation and crating costs.
2. How the 30% Deposit Works
- Initial Deposit: You pay a 30% down payment at checkout to reserve your stone furniture and start the process.
- Photo Approval: Once your piece is finished and crated, we will email you detailed photos of the final product.
- Final Payment: Only after you approve the photos, we will charge the remaining 70% balance to your original payment method.
- Shipping: Your order will ship immediately after the final balance is settled.
Cancellation of Deposit Orders:
If you choose to cancel your order after the 24-hour grace period, we will deduct the 10% Administrative Fee (10% of the total order value) from your deposit and refund the remaining difference to you.
3. Overview of Costs
To help you understand our policies at a glance, here is a summary of the costs involved based on when you request a refund.
| Status | Shipping Cost | Fees Deducted |
|---|---|---|
|
Cancellation (Before Shipping) |
$0.00 |
10% Admin Fee (Deducted from Deposit) |
|
Defective Return (Damaged/Wrong Item) |
Free (We pay shipping) |
$0.00 (Full Refund) |
|
Customer Remorse (Returned after delivery) |
You Pay (Actual Freight Cost) |
10% Restocking Fee |
4. Returns & Damages
Photo Approval:
Because you approve the photos of the final piece before we charge the balance and ship, the aesthetic character of the stone is considered confirmed/non-defective once it leaves our facility.
Return Eligibility (100 Days):
You have 100 days after receiving your item to request a return. Items must be in original condition. You must retain the original wooden crate; returns cannot be accepted without it.
Damages:
Please inspect your crate immediately upon delivery. If the item is defective or damaged, contact us at hello@travertable.com so we can make it right at no cost to you.
Refund Timeline:
Once your return is inspected and approved, your refund will be processed within 10 business days.
Contact Information
If you have any questions regarding returns, please contact us.
Travertable (Operated by Pixel Ninja SRL)
Address: Str. Soldat Croitoru Vasile 8, Sector 5, Bucharest 051976 B, Romania
Email: hello@travertable.com
Phone: +40 750 470 155
Business Hours:
Monday to Friday: 10:00 AM – 4:00 PM (EET)
Registration (CUI): 48022771 | EUID: ROONRC.J40/7528/2023 | VAT (TVA): RO48022771
